Privacy Policy

Studio31 Therapy (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data with transparency and integrity. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website: https://www.studio31therapy.com (“the Site”).

By using our Site, you agree to the practices outlined in this Privacy Policy. If you do not agree, please refrain from using the Site.

  1. What Data We Collect

Data You Provide Voluntarily:
When you contact us or book an appointment, you may provide:

Personal data: such as your name, email address, phone number, and any other information you supply via contact forms or appointment booking tools.
Sensitive data: If you disclose information relating to your mental or physical health, this is classified as “special category data” under UK data protection law and will be handled with the strictest confidence.
Data Collected Automatically:
We may collect technical information when you browse the Site, such as:

IP address and browser type
Device type and operating system
Pages viewed and referring websites
This is typically gathered via cookies and analytical tools.

  1. How We Use Your Data

We use the data we collect to:

Respond to your enquiries
Book and manage appointments
Provide therapy or related services if you become a client
Improve the performance and usability of our website
Meet legal and regulatory obligations
We do not sell or share your personal data for marketing purposes.

  1. Third-Party Services We Use

We use a limited number of trusted third-party services to support the operation of our Site and services.

Google Analytics (for Website Analytics)
We use Google Analytics to help us understand how visitors use the Site. This involves collecting anonymised data such as browser information, pages visited, and time spent on the Site. This data helps us improve functionality and content.

You can opt out of Google Analytics tracking here: https://tools.google.com/dlpage/gaoptout
More about Google’s privacy practices: https://policies.google.com/privacy

  1. Lawful Basis for Processing Your Data

We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The lawful bases we rely on include:

Your consent (e.g. when you complete a contact form)
Performance of a contract (e.g. therapy sessions)
Legal obligation (e.g. safeguarding or financial record-keeping)
Legitimate interests (e.g. maintaining website functionality)

  1. Data Retention

We retain your data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with legal or professional obligations. If you become a client, your records will be retained in accordance with relevant ethical and legal guidelines (typically for 7 years).

  1. Your Rights

Under data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data
Object to or restrict processing
Withdraw your consent at any time (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please email: [insert email address]

More information is available at: https://ico.org.uk

  1. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, or loss. However, please be aware that no method of online transmission or storage is entirely secure.

  1. Children’s Privacy

Our services are not intended for individuals under 13 years of age, and we do not knowingly collect personal data from children.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date”.

  1. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Studio31 Therapy
Email: studio31therapy@gmail.com
Website: https://www.studio31therapy.com